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C.C. Cragin Reservoir
(Blue Ridge)

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Frequently Asked Questions About Customer Service

Q: Why is my bill going up when I'm not using any more water?
A: The answer to that question is pretty simple. The Town of Payson cost of providing water to the customers is going up too.

These costs include many factors, but a few are as follows:
1. Maintenance Costs (Labor and Materials - Increasing on a statewide average of 5% to 6% per year according to Economists.com)
2. Electrical Costs (provided by APS - Increasing annually)
3. Construction Costs (C.C. Cragin Reservoir Project - The Town of Payson "Forever Water Supply Project" with a $48,000,000 dollar total project cost. This includes $33,000,000 in loans from the Water Infrastructure Finance Authority and is scheduled to be complete in 2018.
(Please see C.C. Craigin for more information.)

The Town of Payson Water Department is a municipal government department which means that it is essentially a "non-profit" entity that is owned by the residents of the Town of Payson. As a result, the costs outlined above are spread amongst the customers within the Town of Payson accordingly. So, in 2014, the Town of Payson hired Economists.com to evaluate all of the costs and establish an associated Water Rate Structure to cover those costs. The results of that evaluation were presented at a November 6, 2014 Town Council meeting and were approved by the Town Council by Resolution 2808.

To view the meeting minutes and video presentation by Economists.com, please see the following link: November 6, 2014 Council Meeting

If you would like more information related to nationwide water bills in general please see the following: http://www.drinktap.org/water-info/questions-about-water/water-bills.aspx

Q: What are your office hours?
A: Monday through Friday from 8:00 am to 5:00 pm.

Q: What are the current water rates?
A: Monthly Consumption 0-2,000 gallons = $40.25 (plus applicable taxes)
Monthly Consumption 2,001-5,000 gallons = $5.43 Per 1,000 Gallons
Monthly Consumption 5,001-10,000 gallons = $7.17 Per 1,000 Gallons
Monthly Consumption 10,001-20,000 gallons = $8.20 Per 1,000 Gallons
Monthly Consumption 20,001 + above = $10.24 Per 1,000 Gallons
Note: These figures do not include sales tax of 9.6%, & water tax of .0065 per thousand gallons

Q: When will I receive my monthly water bill?
A: Water bills are mailed out the last business day of each month with payment due on or about the 15th of the following month.

Q: Where can I make a payment?
A: A drop box (no stamps/envelopes needed) is located on Malibu Drive before entering the Town Hall complex. Paying with cash? Our office is located at 303A N. Beeline Highway in the southeast corner of the Town Hall Complex. Or, pay online by clicking on the water drop logo above.

Q: What is AutoPay?
A: Never worry about being late or missing a payment. The total amount of your bill will be automatically, electronically deducted from your checking account on or about the 15th of each month. An application and voided check are required to set up this service. Applications are available at the Water Department office or download the AutoPay Authorization here.

Q: Can I make a payment over the phone?
A: Yes, by calling our third-party provider at 1-888-747-9885. All major credit cards are accepted, including e-checks, however, there is a service fee of $3.05.

Q: Is it necessary to complete an application for water service?
A: Yes, the Application for Water Service needs to be completed in full and brought to the Water Department office along with an appropriate photo ID.

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