Monday through Friday from 8:00am to 5:00pm. Lobby closed from 11:45am - 1:00pm for disinfecting of lobby area and for staff lunch hour.

• Monthly Consumption 0-2,000 gallons = $51.52 (plus applicable taxes)
• Monthly Consumption 2,001-5,000 gallons = $6.96 Per 1,000 Gallons
• Monthly Consumption 5,001-10,000 gallons = $9.17 Per 1,000 Gallons
• Monthly Consumption 10,001-20,000 gallons = $10.49 Per 1,000 Gallons
• Monthly Consumption 20,001 + above = $13.11 Per 1,000 Gallons

Note: These figures do not include sales tax of 10.48%, & water tax of .0065 per thousand gallons

Water bills are mailed out the last business day of each month with payment due on or about the 15th of the following month.

A drop box (no stamps/envelopes needed) is located on Malibu Drive before entering the Town Hall complex. Paying with cash? Our office is located at 303A N. Beeline Highway in the southeast corner of the Town Hall Complex. Or, pay online by clicking on the water drop logo above. Our official website for immediate, real-time payments is www.iwebms.net/paysonaz. Please be aware that doxo.com is NOT AFFILIATED with the Town of Payson Water Department and our utility does NOT receive immediate, real-time payments from doxo.com.

AutoPay, Cash, Check, Money Order and Credit Card (Visa or MasterCard.)

Never worry about being late or missing a payment. The total amount of your bill will be automatically, electronically deducted from your checking account on or about the 15th of each month. An application and voided check are required to set up this service. Download the AutoPay Authorization Application or pick one up at the Water Department office.

Yes, by calling our third-party provider at 1-844-801-7659. All major credit cards are accepted, including e-checks, however, there is a service fee of $3.05.

Yes, the Application for Water Service needs to be completed in full and brought to the Water Department office along with an appropriate photo ID.

Refundable deposits are required to begin water service and you should contact our office at (928) 472-5100 for the deposit amount.

Within twenty four (24) hours excluding weekends for properties with existing public water service. For properties without existing public water service it may take approximately two weeks.

You can sign up for AutoPay and have your payment automatically deducted or you can prepay your account, based on your average monthly bill before you leave.

If you have your own customer shutoff valve, turn your water off and call a plumber. If you do not have your own private shutoff valve call the Water Department at 472-5100 and we will dispatch a service person to turn your water off. Service Fees or After-Hours Fees may apply.

Per Resolution #235, homes constructed after 7/29/80 require a shutoff valve on the customer side of the Town’s meter. Location of customer valves may vary. Proper installation places them within 1-2 ft of the Town’s meter. These valves are for customers to shut off their water if a leak occurs. To prepare for home disasters, it is a good practice to locate your customer shutoff valve. If customer shutoff valve cannot be located, contact the Water Dept. to turn off the town’s meter. If these situations occur after hours, a fee may be assessed to your account. For your future protection and convenience, please consider having a customer shutoff valve installed.

No, the valve on the meter should only be used by Water Department personnel. Every home should be equipped with a customer shutoff valve, normally located on the customer’s property near the meter box. See Customer Shutoff Spec Sheet. If you do not have a customer shutoff valve we highly recommend that you have one installed.

• Toilet
• Irrigation systems or outdoor plumbing
• Leaky faucet or plumbing fixtures
• Cooler &/or cooler lines

See our helpful brochures How to Read your Water Meter and Stop Leaks Now.